FAQ’S — PLEASE READ PRIOR TO MAKING A RESERVATION
Do you require a Deposit?
We require a one night deposit for all boarding reservations. This deposit will be refundable if you chose to cancel before 48 hours of your pets reservation. The deposit is non refundable if you cancel within 48 hours of your pets reservation.
Can my dog board if they don't get along with other dogs?
Yes they can! We offer private potty breaks and privates playtimes for dogs that enjoy the attention of humans rather than other dogs.
Does my dog need to come in for an Evaluation/Meet & Greet before they can stay here?
If you would like your dog to participate in group play while being boarded, we highly encourage you to sign up for a day of daycare beforehand so we can introduce them and see which group they fit best in. The first time we take your dog to playgroup, we will give them a slow introduction and evaluate them then. If for any reason and at any time, we decide your dog is not a good fit for playgroups, we will let you know and discuss private playtimes instead.
How many dogs are allowed in Group Play at one time?
To keep a safe play environment, we maintain staffing ratios of one staff member for every 15 dogs. We never exceed the amount of 30 dogs in one playgroup. We also have one of the largest play yards in Colorado, so your dogs will have room to run and spread out!
What should I bring for my pet’s stay?
We provide food/water bowls, cots, blankets, bedding, and toys for all pets staying here. We do not recommend bringing anything besides your dogs food, treats, and their leash. If your dog needs a slow feeder, please let us know at check in and we can provide one during meal times.
Can I bring my pet’s own food?
Yes, you can bring your pets food! We recommend you bring your pets food in meal portioned bags to ensure they have enough food for their entire stay. My Pet’s Place can provide food at $1 per feed if preferred. We do charge a $20 storage fee for large dog food bags and containers.
Is there a specific time that I need to drop my dog off at?
You can drop your pet off anytime during our business hours.
Is there a specific time that I need my pet to be picked up at?
You can pick your pet up anytime during our normal business hours. For pets here for boarding, you will need to pick them up by 2pm on their last day to avoid our late check out fee of $15 for each pet.
Can I have a friend pick up or drop off my pet?
Yes. If you are having someone drop your pet off for you, make sure to confirm all your pets boarding information (feeding, medication, etc) either online or over the phone ahead of time. For pick up, make sure you add whoever is picking up as an authorized pick up person. You can do this either online or over the phone.
I have a pet that requires medication, can they still be boarded?
Yes, our staff is trained to administer medications to both cats and dogs. All medication brought with your pet needs to be in a labeled prescription bottle with the pets name and the correct dosage. If the dosage on the bottle is different, we require a note from their vet. We also ask that you provide pill pockets for the medications. There will be an additional daily charge of $1 per day for administrating.